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Terms and Conditions
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
- Withdraw and cancel services, and make financial transactions.
- Manage customer expectations, such as liability for information errors or website downtime.
- Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
- Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
- Disable user accounts.
- Write down any other terms or conditions that protect you or your audience.
Terms and Conditions
At EveryCurl, we want you to feel confident when shopping with us. Our goal is to make things simple, transparent and fair — so you know exactly what to expect when placing an order.
Shipping
- Free delivery on all UK orders over £25.
- Orders under £25: £4.95 standard tracked delivery.
- We ship from our UK warehouse to mainland Great Britain and Northern Ireland only.
- Orders usually dispatch within 1–2 business days and reach you within up to 5 working days.
Tip: Double-check your shipping address at checkout — we can’t replace parcels delivered to an address entered incorrectly.
Changing or Cancelling an Order
We process orders quickly to get your curls what they need, so we can’t guarantee changes once an order is confirmed. If you spot a mistake, email us at team@everycurl.co.uk right away — we’ll do our best to help if your order hasn’t already left us.
Returns — If You Change Your Mind
We understand that sometimes things don’t work out. If you’d like to return your order:
- Contact us within 30 days of receiving your products.
- Products must be unopened, unused and in their original condition. For hygiene reasons, we cannot accept opened cosmetics unless faulty.
- Return postage is the customer’s responsibility — please use a tracked service and keep your proof of postage.
- Once we’ve received and checked your return, we’ll refund your order value (excluding original shipping) to your original payment method.
Returns — Faulty or Incorrect Items
If your order arrives damaged, faulty or not what you ordered — we’ll make it right.
- Email us at hello@everycurl.com with your order number, photos and details.
- We’ll cover the cost of return postage if the fault is ours.
- Depending on the situation, we’ll arrange a refund, replacement, or credit — whatever gets you sorted quickest.
Exchanges
We don’t offer “change of mind” exchanges. Exchanges are only possible if a product is defective or damaged, and we’ll handle this for you once you contact us.
Missing Deliveries
If your order hasn’t arrived:
- Contact us within 20 days of your order date so we can investigate with the courier.
- If tracking confirms the parcel is lost, we’ll send a replacement or issue a refund.
- If tracking shows as delivered, we can’t offer a refund — but we’ll support you with delivery details to help locate the parcel.
Refund Timing
Once we’ve approved a refund, we’ll process it promptly. Your bank or card provider may take a few days to update the information in your account.
A Note from Us
We create our products with care and want you to love them. This policy is designed to protect both our customers and the EveryCurl brand, while staying aligned with UK consumer law. If you ever have a question or concern, reach out — we’re here to help.